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Testimonials

"Thank you for replacing my lead in a timely manner. I will never buy another brand of collar or lead again."

"Your guarantee and your customer service make you a standout company in today's market."

"It's so good to see a company stand behind its products. I'm a customer for life."

"Spotty chewed her harness and you're giving us a new one? It's unheard of. I'm telling everyone I know to buy Lupine."

"Carrying Lupine in my store allows me to say "yes" to replacing a damaged product for an unhappy customer, on the spot. That means a lot in today's competitive market."


LUPINE products are
GUARANTEED "Even If Chewed"!

Finally, a guarantee with teeth! We all understand the joys and frustrations of having a pet. And, although we can't replace your best pair of shoes, or the legs on your kitchen table, we'll do our part to help keep your best friend out of the doghouse.

Should anything happen to damage your Lupine product -
   including chewing -
      you can:
  1. Try contacting a Lupine retailer to see if they are able to replace the item for you. To look for Lupine retailers in the U.S., click here (Please note that all retailers set their own policies in handling our Guarantee. You may wish to call ahead.)
    or
  2. Mail it to us at:
    Lupine Returns
    PO Box 1600
    Conway, NH 03818

    Include your mailing address & daytime phone or email. The replacement goes right back in the mail to you, usually the next business day after the damaged item is received here.

Thanks for using Lupine Products!


For Replacements Outside of the U.S.,
please click here


 
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