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Testimonials

"Thank you for replacing my lead in a timely manner. I will never buy another brand of collar or lead again."

"Your guarantee and your customer service make you a standout company in today's market."

"It's so good to see a company stand behind its products. I'm a customer for life."

"Spotty chewed her harness and you're giving us a new one? It's unheard of. I'm telling everyone I know to buy Lupine."

"Carrying Lupine in my store allows me to say "yes" to replacing a damaged product for an unhappy customer, on the spot. That means a lot in today's competitive market."



LUPINE® products are
GUARANTEED (Even If Chewed)®

We understand the joys and frustrations of pet ownership! Although we can't replace the legs on your kitchen table or your best pair of shoes, we can do our part to help keep your best friend out of the doghouse.

Should anything happen to accidentally damage your Lupine product - including chewing mistakes -

you can try contacting any local Lupine retailers to see if they are able to replace the item for you. Not all retailers offer in-store exchange.

For a Dealer Locator by ZIP code, please go here.

Or simply mail the item to us:

Lupine Returns
PO Box 1600
Conway, NH 03818

Include your name, mail address & email or phone number.

Your replacement goes back in the mail the next business day after the damaged item is received.

There's no need to send the original receipt or our cost for the return postage.

Questions? Please contact the Help Desk.

For replacements outside the U.S., please check here first.

Thanks for using Lupine products!



 
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