Properly fitting attire is a must for everyone! Measuring around your pet’s neck (for collars) and girth (for harnesses) then adding 5% for comfort is the general rule of thumb. There are many different shapes and sizes of pets and some will be more challenging to fit. We’re always happy to help with any sizing questions you may have! Chat with us or call us at 800-228-9653 M-F, 9am-5pm Eastern.

To request a replacement for your pet’s damaged LupinePet gear, please visit Our Guarantee.
For Dog Tag Art ID tags, please contact them directly M-F, 9-5pm eastern at 855-364-8242 for more information on their guarantee or to request a replacement tag.

Products such as harnesses, leashes, martingale collars and other training gear are intended for walking and training only and should not be left on an unattended or unleashed pet. For your pet’s safety we recommend that steps be taken to avoid future chewing incidents. We recommend Fooey®, a highly effective, non-toxic and odorless chew deterrent. Available through pet retail locations, catalogs and online retailers.

LupinePet products are not recommended for tie-out.

Yes! Machine or hand wash with warm (not hot) water and mild soap. No bleach, brighteners or whiteners. Air dry only – do not put them in the dryer. For extreme situations, pre-soaking in an enzymatic cleaner like Nature’s Miracle or Simple Solution may be helpful. When machine washing, put items in a mesh bag or include items in with jeans or other sturdy clothes.

Shampoos and other topical treatments that contain bleaching agents, clarifiers, medicines or other chemicals can cause colors to transfer to your pet’s fur. When washing your pets gear, bathing your pet or applying any of the above, we recommend that their gear be removed until the items and/or your pet’s fur are completely dry.

Unbuckle the clasp on the girth strap. The strap with the D-ring should be on top with the D-ring pointing towards the tail. Place the two adjustable shoulder straps over the dog’s head. Pick up the dogs left front paw and place over the sternum strap, so that the strap passes between the front legs. Adjust and buckle the girth strap, this strap should be supported by the rib cage all the way around. Adjusting the shoulders smaller will shorten the front-to-back length of the harness. Adjust the sternum strap to a comfortably snug fit.

When unbuckled, two openings are created for the paws, with one in each side, the adjustable sternum strap will fall between. Bring the ends up and around the dog’s back and fasten the buckle between the shoulders. Adjust the front and back straps for a secure fit then adjust the sternum strap to a comfortably snug fit.

Please note: Step-in harnesses can easily become twisted when adjusting. Try this easy solution. Still having trouble? Chat with us or call us at 800-228-9653 M-F, 9am-5pm Eastern.

A Martingale Collar is a dual-action, limited slip collar for walking and training. It is designed for dogs that can easily back out of regular collars (like greyhounds). The LupinePet Martingale Collar is made with an additional sewn-in D-ring so the collar can be used either as a limited-slip collar or as a regular flat collar.
 See them HERE
Please Note: Martingale collars are for walking and training only and should never be left on an unattended or unleashed dog.

We try very hard to cover every size range and product configuration. We recognize that every pet’s needs are different and we do offer some custom items, when possible. For more information and custom order charges Chat with us or, call us at 800-228-9653 M-F, 9am-5pm Eastern.

Who Should I Send My Great Idea To?
 We look forward to great new design and product ideas. If you have any suggestions please feel free to e-mail us through the contact form. We love hearing from the folks that use our gear!

LupinePet offers Rubit (roo’-bit’) ID Tag Clips. This simple, stylish and secure clip lets you swiftly transition tags from collar to collar. When you want to change collars, simply unclip the Rubit from your old collar and clip it to the new one. It’s that easy! See them HERE

 

Orders received Monday – Friday by 2 PM Eastern, are shipped the same business day. Orders received after 2 PM Eastern, will be shipped the following business day. If your order includes Dog Tag Art ID Tags, your tag(s) will ship direct from the manufacturer in North Carolina, USA. Please allow a couple extra days as they are custom made to order. If your order includes an Underground Fence Collar, please allow 1 extra business day for processing.

Our Standard $ 2.99 Flat-Rate shipping is available to any USA address or APO via USPS from Center Conway, NH. According to the USPS website, service should take between 1-4 days however, this is an estimate and they do not guarantee. If you provide an e-mail address during checkout, we will provide a tracking number to you. Additional shipping options for orders outside the USA or, for expedited shipping are available during checkout. Shipping options and quotes will automatically generate based on your address & the package weight. Please note that all LupinePet gear items ship from our workshop in Center Conway, New Hampshire, USA. For more information Chat with us or call us at 800-228-9653 M-F, 9am-5pm, Eastern.

Please Note: We do not ship on Weekends or Holidays. If you place an order after hours, it will be received the next business day. Select items can take longer, we will note any additional processing time if needed.

We are happy to process an exchange or return of any new and unused LupinePet gear purchased on LupinePet.com. Custom items, special orders and Dog Tag Art items are not eligible of return. Included with your order, there is a return form that must be filled out completely. If you no longer have this form, please print one here.

Mail the new, unused product, with the form in a well-sealed package to:
LupinePet Returns, 16 Lupine Lane, Center Conway, NH 03813

The form must include your name, phone number or e-mail, order number (when possible), reason for return/exchange and how you would like us to process. There are no exchange fees, we only request a credit card if there is a difference in price. Including a credit card number on the form will expedite the process. We will contact you to confirm and then re-ship your new items with free standard shipping.

If you prefer to do an early exchange, simply call us at 800-228-9653, M-F, 9-5 Eastern. We will process a new order, with free standard shipping and issue a refund or store credit for the original merchandise once it is received in new, unused condition.

Please Note: Within 60 days of purchase, you may return new, unused merchandise for a full refund. After 60 days, you will receive a store credit to LupinePet.com. No credit or refunds can be issued for used items or any unused items returned in the same package as used items.

Are you a pet rescue, shelter or other registered non-profit looking for products for the pets in your care?
Or, looking for a give-away item for a fundraising event by your organization? Please visit us here to make your request.

If you are a Lupine Authorized Dealer looking for a donation, please go here to submit your request.