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Helpful Tips

I’m having trouble fitting my pet, can you help?

Properly fitting attire is a must for everyone! For Collars, measuring around your pet’s neck and adding 5% for comfort is the general rule of thumb. For Harnesses, measuring their girth (just behind the elbows) and adding 5% will be the measurement your are looking for. That said, there are many different shapes and sizes of pet and some that will be tough to fit.
We are happy to help with any sizing issues you may run into! Chat with us or call us at 800-228-9653 M-F, 9am-5pm EST.

How do I wash my Lupine collar?

Our products are hand-washable or machine-washable. Some people use a mesh bag (to save wear-and-tear on the inside of the tub), others just put them in with jeans and similar sturdy clothes. The key points are warm, not hot water; mild soap, no bleach, brighteners or whiteners; and air dry only – don’t put them in the dryer. For extreme situations, pre-soaking in an enzymatic cleaner like Nature’s Miracle or Simple Solution may be helpful.

How do I put the Roman Harness on?

Unbuckle the clasp on the girth strap. The strap with the D-ring should be on top with the D-ring pointing towards the tail. Place the two adjustable shoulder straps over the dog’s head. Pick up the dog’s left front paw and place over the sternum strap, so that the strap passes between the forelegs. Adjust and buckle the girth. The girth should be supported by the rib cage all the way around, especially underneath. Adjusting the shoulders smaller will shorten the front-to-back length of the harness.

How do I put the Step In Harness on?

When unbuckled, two openings are created for the paws, with an adjustable sternum strap between. Bring the ends up and over the dog’s back and fasten the buckle. Adjust the front and back straps for a secure fit, then adjust the sternum strap so it fits snugly.

My Step In Harness is twisted, what do I do?

While we fully realize we are not above mistakes, it is possible to twist the harness so it appears it was put together wrong. Before you send it back for replacement, take a look at the instructions link below or feel free to give us a call M-F, 9am-5pm EST at 800-228-9653 and we can walk you through it!

Fix Your Step In

What exactly is a Martingale Collar?

A Martingale Collar is a dual-action collar for walking and training and is designed for dogs that can back out of regular collars (like greyhounds). The Lupine Martingale Collar differs from other Martingale-style collars because it is made with an additional sewn-in D-ring so it can be used either as a limited-slip choker or as a regular flat collar.
Note: This collar should not be left on an unattended or unleashed dog.

Will you make custom items?

We do our best to cover every size range and product configuration but recognize that every pet’s needs are different. We do offer some custom items and are happy to do our best to help you. For more information and custom order charges, please contact us M-F, 9am-5pm EST at 800-228-9653.

Who should I send my great idea to?

We look forward to great new pattern and product ideas! Colors, themes, icons, the next great invention? If you have any suggestions please feel free to email us through the contact form. We love hearing from the folks that use our products!

I’d like to have multiple Lupine collars for my pup, but changing their tags is such a pain! Can you help?

The short answer is YES! Lupine offers The Rubit (roo’-bit’) Dog Tag Clip. This simple, stylish, and secure clip lets you swiftly transition tags to different collars. When you want to change collars, you just unclip the Rubit from your old collar and clip it to the new one. It’s that easy! See them HERE

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