Proudly Built in New Hampshire Since 1990
Behind the Scenes
Guaranteed, Even if Chewed
AN UNBEATABLE GUARANTEE
Seems crazy but we’re not kidding! Whether Spot thinks his collar is more fun to chew than his bone, Fido prefers to walk himself or Fluffy seems to like the ‘feather boa’ look, we’re gonna replace it. No receipt, no questions asked! It’s that simple! And the best part? Your replacement goes back in the mail free of charge the next business day after the return request is received.
3 Easy Ways To Get Your Replacement
Return To Store
Bring the item back to the retailer you purchased from and receive your replacement! For convenience and to check availability, please call ahead.To locate the phone number of the retailer you purchased from, you can use our Retailer Locator Tool.
Mail To Us
Simply mail the item to us:
PO Box 1600
Conway, NH 03818
Include your name, mail address & email or phone number. After we receive your item, a replacement will ship out the next business day.
NEW! EZ-Return Form
The easiest way to receive your replacement yet! We have created an online tool that allows you to upload a photo of your damaged item and receive a replacement via mail. To read the guidelines and to begin the process, visit our EZ Return Form.
Donations and Sponsorships
Since Lupine’s beginning, we have been giving back to organizations and causes nationwide. We believe in making an effort to give back, focusing specifically on closely knitted local causes that are as determined to make a difference as we are.
Conway Area Humane Society
For over a decade, Lupine has supported the Conway Area Humane Society, a locally organized rescue and shelter. Conway Area Humane Society opened its doors to homeless cats and small mammals in June 2003. The response was immediate – 400 in the first six months; the “cat house” was full. Phase II, the dog facility, was accepting stray dogs from local animal control officers as well as owner-relinquished animals in June 2004. The Conway Area Humane Society has helped thousands of animals find their forever homes.
Tin Mountain Conservation Center
Lupine has been proud to support Tin Mountain Conservation Center for 20+ years, a non-profit providing education programs that foster greater awareness and understanding of the natural environment for school children, adults, and families. Since it was founded in 1980 by Barbara Rockwell Henry and David Henry in Jackson, NH, the Center has offered hands-on programs in the schools, at summer camps, and within communities throughout northern New Hampshire and western Maine. Younger children attend day camp, while a variety of week long ventures to wild areas in northern New England are offered to older age groups. Nearly 300 local children and families benefit each year from summer programs.
Jen’s Friends Cancer Foundation
Since the first climb in 1998, Lupine has contributed to Jen’s Friends, a local cancer foundation that donates 100% of its proceedings. Jen’s Friends provides supplemental financial assistance and other resources to cancer patients and their families who are uninsured, under insured, or financially challenged, allowing them to focus on battling cancer without worrying about the indirect financial burdens that often arise. Financial support is tailored to the individual’s needs, and may include support for housing, utilities, groceries, pharmaceuticals, childcare and travel costs. To read Jen’s story please visit Jen’s Friends Cancer Foundation.
Team Echo Dock Dogs