Monday – Friday
9 AM – 5:30 PM, Eastern
PO Box 1600
Conway, NH 03818
UPS / FedEx
16 Lupine Lane
Center Conway, NH 03813
We want to hear from you!
Thank you for contacting Lupine. Your satisfaction is very important to us, and we work hard to provide answers to your questions or concerns as best and as fast as we can.
To best serve you, please select your question from the drop down below. If your question is not available, simply select ‘other’ to contact us.
Q: How do I apply for a donation?
A: If you currently have an account with Lupine, please complete this form to apply for a donation.
If you DO NOT have an account with Lupine, please complete this form to apply for a donation.
Q: I have a damaged product, how do I get a replacement?
A: We are happy to replace any LupinePet product damaged during a normal pet related activity. Complete our online EZ Form or Mail the item, your name, return mailing address and an e-mail or contact phone. Please send to:
PO Box 1600
You can also check with any local Lupine Dealer. Some offer in store exchange, we recommend calling ahead. There is a Dealer Locator by ZIP code on our website here.
Q: The pattern I want to replace is retired, how do I replace it?
A: Has that long-worn collar finally met it’s demise? We keep small quantities of retired patterns just for that purpose! If we have the pattern available, send your damaged product to:
PO Box 1600
If we do not have your retired pattern stocked, we’re more than happy to replace the pattern with a current pattern instead. Please visit this page for more information.
Q: What does your Guarantee NOT include?
A: Among the things that we “dis-include” under the guarantee are lost or outgrown items and products that are simply worn. If you feel that the collar has not performed as it should, please do send it in with a note, your name, address and daytime phone or e-mail address.
PO Box 1600
Replacements usually go back in the mail the next business day after the damaged piece is received.
Q: How do I become a LupinePet retailer?
A: Thank you for your interest in retailing LupinePet gear! Please complete the request form and we’ll reply as soon as possible! You are also welcome to contact us at: 800-228-9653, M-F 9-5, Eastern.
Q: I do not live in the USA, how do I replace my damaged Lupine product?
A: We’re proud to stand behind our guarantee, but we understand shipping your product to the US for a replacement may not be practical. Fortunately, we have partnered with a number of international pet supply distributors to make your Lupine exchanges more convenient.
- Canada – Please complete our online EZ Form.
- United Kingdom – Collarways Website
- Australia – ProVet Website
- Australia – Premium Pooch Products Website
- Japan – Godart Designs
- Dubai – Naturally For Pets Trading Website
- Dubai – Pet Mania Website
- Mexico – Busmark Website
Don’t see your country? E-mail us HERE and we’ll try to help!
Q: How can I get a custom product made?
A: We recognize that every pet’s needs are different our size ranges or product configurations may not suit your pet. We’re happy to do custom products just for you!
There is a minimum $6.00 fee for custom items. For more information, please contact us at: 800-228-9653, M-F 8:30-4, Eastern or E-mail us HERE.
Q: How do I exchange product from my LupinePet.com order?
A: We’re happy to exchange your new and unused product. Included with your LupinePet.com order, there is a packing slip. On the reverse is a return form that must be filled out completely. If you no longer have this form, send the product to us at:
PO Box 1600
Include a note with your name, phone number or contact e-mail, order number, reason for return and how you would like us to process your exchange. We will contact you once received.
Q: I’m a retailer – how do I exchange Lupine product?
A: To begin the process of a LupinePet retailer exchange, please log-in to your dealer account and choose the Returns & Exchanges tab. If you have questions or need assistance, please feel free to contact us at 800-228-9653, M-F 9-5, Eastern or E-mail HERE.
A: We’re happy to hear from you! Use the contact form below to contact us, and we’ll get back to you as soon as possible. We do our best to respond within 1 business day and are available M-F, 9-5, Eastern.
Your Form Was Submitted Successfully!
Thank you for contacting LupinePet! We’ll respond as soon as possible. We do our best to respond within 1 business day. If you need immediate assistance please call 800-228-9653, M-F, 9-5, Eastern.