About Our lifetime guarantee
GUARANTEED (Even if Chewed) means we will replace any Lupine brand pet gear that has been accidentally damaged during normal pet-related activities, even chewing accidents!
Our guarantee does not cover products which are:
- Simply dirty or stinky
- Exhibiting normal wear and tear
- Damaged intentionally or through neglect
We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee.
Upon receiving your request, we will mail an identical replacement of the item within 2-3 business days. If the color or design is retired, we’ll ask you to choose a new one.
No receipt needed, it’s that simple!
How To Request a Replacement
Online EZ Return
Simply submit your request thru our EZ Return Form. You will need a well lit photo showing the entire product (or what is left of it) with the damage clearly visible.
To begin the process, visit our EZ Return Form.
Prefer to Mail your item in?
Include your name, mailing address & e-mail or phone number. Using a padded envelope or small box will ensure your item makes it through the postal service automation.
Mail To: Lupine Damaged Returns, 16 Lupine Lane, Center Conway, NH 03813