About Our lifetime guarantee
We cover any accidental damage that occurs during normal pet related activities, even chewing or scratching! Our guarantee does not cover items that are lost, outgrown or products that are simply worn. Your replacement goes back in the mail free of charge within 2-3 business days after your request is received. No receipt needed, it’s that simple!
How To Request a Replacement
Online EZ Return
Simply submit your request thru our EZ Return Form. You will need a well lit photo showing the entire product with the damage clearly visible. We will mail a replacement of the same item within 2-3 Business Days. If the color or design is retired, we’ll ask you to choose a new one.
To begin the process, visit our EZ Return Form.
Prefer to Mail your item in?
Include your name, mailing address & e-mail or phone number. Using a padded envelope or small box will ensure your item makes it through the postal service automation.
Mail To: Lupine Damaged Returns, 16 Lupine Lane, Center Conway, NH 03813