About Our guarantee
GUARANTEED (Even if Chewed) means we will replace any LupinePet (opens in new tab) brand dog collars, leashes or pet gear, from your original purchase, that has been accidentally damaged during normal pet-related activities, even chewing accidents! Our guarantee does not mean unlimited replacements for the life of your pet. Coverage applies to eligible products damaged during normal pet use and is subject to our replacement guidelines.
Some common questions about what our Even if Chewed Guarantee covers:
- Covers damage from normal pet use
- Covers chewing
- Applies to eligible standard products
- Replacement-based (not refund-based)
Our guarantee does not cover:
- Lost or outgrown items
- Items exhibiting normal wear and tear, including fading but functional
- Simply dirty or stinky
- Damaged intentionally, or by repeated activity and therefore not accidental
- Items that were donated, sponsored, or given as a free promotion
- Special order and custom made items, including those with custom embroidery.
- Replacement items provided under this guarantee. Our guarantee does not offer unlimited replacements.
We reserve the right to limit the number of free replacements when we determine there is excessive use or abuse of our guarantee.
How To Request a Replacement In the USA & Canada
Please come back on Tuesday May 5th to create a new replacement request. We are upgrading our systems and cannot accept new requests at this time.
Have other questions? Visit our FAQ’s (opens in new tab)
