Our Guarantee

About Our guarantee

GUARANTEED (Even if Chewed) means we will replace any Lupine Pet brand dog collars, leashes or pet gear, from your original purchase, that has been accidentally damaged during normal pet-related activities, even chewing accidents!

Our guarantee does not cover products which are:

  • Lost
  • Outgrown
  • Fully functional
  • Simply dirty or stinky
  • Exhibiting normal wear and tear, including fading
  • Damaged intentionally, or by repeated activity and therefore not accidental
  • Items that were donated, sponsored, or given as a free promotion
  • Replacement items provided under this guarantee.

We reserve the right to limit the number of free replacements when we determine there is excessive use or abuse of our guarantee.

How To Request a Replacement In the USA & Canada

you will be required to log-in for all submissions.
If you do not have an account, please create one.

To submit a request for replacement, please follow the link below, carefully read the terms and conditions and continue on to log-in. If you do not have an account, you can easily set one up during this process.

Please pay special attention to instructions as we are unable to process requests that are submitted incorrectly or are incomplete, this includes photographs that do not meet the requirements.  

Keep your item(s) until you have received confirmation that your submission has been approved. We will reach out if we need additional photos or questions, item must be present for replacement. You are welcome to add more than one damaged item, however, each item must be added separately.

For Canada, approved items will be sent at no charge and shipping will be charged at cost. Cost is determined by USPS based on your package weight and postal code at the time of checkout. You can also contact your local retailer to see if they offer in-store replacement. We recommend calling ahead, as every retailer sets their own policy.

If you do not receive a confirmation e-mail from us, please check your Spam or Junk folder. If you have trouble submitting a request, please be sure that you are using an up-to-date browser and you have cleared your browsing history before a second attempt.

submit a Guarantee Replacement Request Here for the USA or Canada

 

Outside the USA or Canada – For all other locations

Please provide your name, telephone number, complete address (including country), product information and size contact us here. We will reach out for photographs. Please be sure to check your spam or junk folder if you do not see a reply in 24-48 business hours.