GUARANTEED (Even if Chewed) means we will replace any LupinePet brand dog collars, leashes or pet gear, from your original purchase, that has been accidentally damaged during normal pet-related activities, even chewing accidents!

Our guarantee does not mean unlimited replacements for the life of your pet. Coverage applies to eligible products damaged during normal pet use and is subject to our replacement guidelines.

What Our Guarantee Covers

✓ Damage from normal pet use
✓ Chewing accidents
✓ Applies to eligible standard products
✓ Replacement-based (not refund-based)

What Our Guarantee Does Not Cover

✗ Lost or outgrown items
✗ Normal wear and tear, including fading but functional
✗ Simply dirty or stinky items
✗ Items damaged intentionally or by repeated activity
✗ Items that were donated, sponsored, or given as a free promotion
✗ Special order and custom made items, including those with custom embroidery
✗ Replacement items provided under this guarantee

We reserve the right to limit the number of free replacements when we determine there is excessive use or abuse of our guarantee.

How To Request a Replacement

In the USA & Canada you will be required to log in for all submissions. If you do not have an account, please create one.

To submit a request for replacement, please follow the link below, carefully read the terms and conditions and continue on to log in. Please pay special attention to instructions as we are unable to process requests that are submitted incorrectly or are incomplete, this includes photographs that do not meet the requirements.

Keep your item(s) until you have received confirmation that your submission has been approved. We will reach out if we need additional photos or questions — item must be present for replacement.

You are welcome to add more than one damaged item to a single request, however, each item must be added separately.

For Canada, approved items will be sent at no charge and shipping will be charged at cost.

Submit A Guarantee Replacement Request Here For The USA Or Canada

Outside the USA or Canada?
Please provide your name, telephone number, complete address (including country), product information and size, and email information to us via our contact form. We will reach out for photographs.