The only pet products Guaranteed for Life, “Even If Chewed”!

Contact Us

Office Hours
Monday – Friday
9 AM – 5:30 PM, Eastern

US Mail
Lupine, Inc
PO Box 1600
Conway, NH 03818

Call
1-800-228-9653
1-603-356-7371

UPS / FedEx
Lupine, Inc
16 Lupine Lane
Center Conway, NH 03813

Fax
1-888-699-8369
1-603-356-3599

We want to hear from you!

Thank you for contacting Lupine. Your satisfaction is very important to us, and we work hard to provide answers to your questions or concerns as best and as fast as we can.

To best serve you, please select your question from the drop down below. If your question is not available, simply select ‘other’ to contact us.

Q: How do I apply for a donation?

A: If you currently have an account with Lupine, please complete this form to apply for a donation.

If you DO NOT have an account with Lupine, please complete this form to apply for a donation.

Q: I have a defective or damaged product, how do I get my replacement?

A: We are happy to replace any damaged Lupine product returned to us. We’ll need the item, your name, return address, and an email or contact phone. Please send it to:

Lupine Returns

PO Box 1600

Conway, NH

03818

You can also check with any local Lupine Dealer. Some offer in-store exchange, we recommend calling ahead. There is a Dealer Locator by ZIP code on our website here.

Q: The pattern I want to replace is retired, how do I replace it?

A: Has that long-worn collar finally met it’s demise? We keep small quantities of retired patterns just for that purpose! If we have the pattern available, send your damaged product to:

Lupine Returns

PO Box 1600

Conway, NH

03818

If we do not have your retired pattern stocked, we’re more than happy to replace the pattern with a current pattern instead. Please visit this page for more information.

Q: What does your Guarantee NOT include?

A: Among the things that we “dis-include” under the guarantee are lost or outgrown items and products that are simply worn. If you feel that the collar has not performed as it should, please do send it in with a note, your name, address and daytime phone or e-mail address.

Lupine Returns

PO Box 1600

Conway, NH

03818

Replacements usually go back in the mail the next business day after the damaged piece is received.

Q: How do I become a Lupine retailer?

A: Thank you for your interest in retailing Lupine! Please fill out this form and we’ll get to your request as soon as possible!

Q: I do not live in the USA, how do I replace my damaged Lupine product?

A: We’re proud to stand behind our guarantee, but we understand shipping your product to the US for a replacement may not be practical. Fortunately, we have partnered with a number of international pet supply distributors to make your Lupine exchanges more convenient.

  • Canada – Please send to us. (Lupine returns, PO Box 1600, Conway, NH, 03818)
  • United Kingdom – Collarways Website
  • Australia – ProVet Website
  • Australia – Pet Imports Website
  • Australia – Prestige Website
  • Japan – GoDart Website
  • Finland – Petzor Website
  • Puerto Rico – Pet Express Plus
  • Mexico – Busmark Website
  • Sweden – Gibbon Website

Don’t see your country? Email us at: internationalsales@lupinepet.com and we’ll try to help!

Q: How can I get a custom product made?

A: We recognize that every pet’s needs are different our size ranges or product configurations may not suit your pet. We’re happy to do custom products just for you!

There is a $6.00 fee for custom items, and there may be other fees applicable for your request. For more information, please contact us at: 1(800)228-9653.

Q: How do I exchange product from my LupinePet.com order?

A: We’re happy to exchange your new and unused product for any reason. Included with your LupinePet.com order, there is an orange return form that must be filled out completely. If you no longer have this form, send the product to us at:

Lupine Returns

PO Box 1600

Conway, NH

03818

Include a note with your name, number or contact email, order number, reason for return, and how you would like us to process your exchange. We’ll either ship the item back to you free of charge or provide a refund via the same method of payment once approved.

Q: I’m a retailer – how do I exchange Lupine product?

A: To begin the process of returning Lupine as a retailer, please fill out this form and we’ll get to your request as soon as possible!

Q: Other…

A: We’re happy to hear from you! Use the contact form below to contact us, and we’ll get back to you as soon as we can.

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