Guaranteed, Even if Chewed
AN UNBEATABLE GUARANTEE
Seems crazy but we’re not kidding! Whether Spot thinks his collar is more fun to chew than his bone, Fido prefers to walk himself or Fluffy seems to like the ‘feather boa’ look, we’re gonna replace it. No receipt, no questions asked! It’s that simple! And the best part? Your replacement goes back in the mail free of charge the next business day after the return request is received.
3 Easy Ways To Get Your Replacement
Return To Store
Bring the item back to the retailer you purchased from and receive your replacement! For convenience and to check availability, please call ahead.
To locate the phone number of the retailer you purchased from, you can use our Retailer Locator Tool.
Mail To Us
Simply mail the item to us:
PO Box 1600
Conway, NH 03818
Include your name, mail address & email or phone number. After we receive your item, a replacement will ship out the next business day.
NEW! EZ-Return Form
The easiest way to receive your replacement yet! We have created an online tool that allows you to upload a photo of your damaged item and receive a replacement via mail. To read the guidelines and to begin the process, visit our EZ Return Form.